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SECURITY & TRUST

Trusted with the chat, and the checkout.

Clinch handles real conversations, real carts, and real payments. Here is exactly how it stays grounded, protects data, and leaves you in control.

Grounded answers
Every reply is drawn from your live catalog and your rules — never invented.
Encrypted data
Encryption in transit and at rest, with strict tenant isolation between stores.
Humans in control
It knows its limits and hands off cleanly, with the full thread attached.
Your data stays yours
We never train models on your merchant data, and deletion is one request away.
NO HALLUCINATIONS

If it isn't in your catalog, it doesn't say it.

Clinch retrieves the exact product, price, and stock level before it answers. When it doesn't know, it says so and offers a human — it never guesses a price or promises stock you don't have.

Answers cite your live product data, not a stale snapshot
Policies and promises follow the rules you set
Unsure? It escalates instead of improvising
Do you have the Vela Runner in gold?
We don't carry a gold Vela — only Slate and Bone. I won't pretend otherwise! Want me to check either of those, or flag a human?
GROUNDED IN LIVE CATALOG · NO INVENTED PRODUCT
WIN-BACK RULES
Max messages per customer2 / WEEK
Quiet hours honored9PM–9AM
Consent requiredON
One-tap opt-outALWAYS
ANTI-SPAM BY DESIGN

Win-backs, never a nuisance.

Cart recovery only works if customers still trust your name in their inbox. Clinch enforces frequency caps, quiet hours, consent, and instant opt-out on every channel — so a reminder never tips into spam.

PRACTICES & COMPLIANCE

What we do today, and what's in progress.

IN PLACE
Encryption in transit & at rest
TLS everywhere, encrypted storage for messages and customer data.
IN PLACE
Tenant isolation
Each store's data is logically separated — no cross-tenant access, ever.
IN PLACE
No training on your data
Your merchant and customer data is never used to train shared models.
IN PLACE
Data deletion on request
Export or delete conversation history and customer records on demand.
IN PROGRESS
SOC 2 Type II
Formal audit underway; report available under NDA when complete.
IN PROGRESS
GDPR data-processing terms
DPA and EU data-residency options rolling out for merchants who need them.
CERTIFICATIONS LISTED AS "IN PROGRESS" ARE NOT YET COMPLETE · THIS PAGE IS ILLUSTRATIVE, NOT A COMPLIANCE ATTESTATION
TRUSTED WITH THE CONVERSATION, AND THE SALE

Put it to work, safely.

Connect your store free and watch Clinch answer within your rules — grounded, consent-aware, and always ready to hand off.

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