The agreement that governs your use of Clinch — accounts, acceptable use, merchant responsibilities, fees, and liability.
By creating an account or using Clinch, you agree to these Terms of Service on behalf of yourself and the business you represent. If you do not agree, do not use the service. You confirm you have the authority to bind that business.
Clinch provides an AI sales agent that connects to your messaging channels and commerce platform to answer customer questions and complete purchases. Features, limits, and availability may change as the product evolves. We aim for high availability but do not guarantee uninterrupted service.
You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account. You must be legally able to enter into this agreement and operate the store you connect.
You agree not to use Clinch to:
We may suspend accounts that put customers, platforms, or the service at risk.
You are the merchant of record for sales completed through Clinch. You are responsible for:
Clinch acts on the instructions and content you provide; you remain accountable for what your agent says on your behalf.
Paid plans are billed in advance on a recurring basis, with usage-based charges where applicable. Fees are non-refundable except where required by law. We may change pricing with notice; changes take effect at your next renewal. You are responsible for applicable taxes and any messaging-platform fees passed through.
Clinch and its software, design, and content remain our property. You retain ownership of your store data and content. You grant us a limited license to process that content solely to provide the service. Feedback you share may be used to improve Clinch without obligation.
The service is provided "as is" and "as available." While the agent is designed to stay grounded in your data and to escalate when unsure, we do not warrant that every response will be error-free. You are responsible for reviewing your configuration and monitoring outcomes.
To the maximum extent permitted by law, Clinch is not liable for indirect, incidental, or consequential damages, or for lost profits or revenue. Our total liability for any claim is limited to the fees you paid for the service in the twelve months before the claim.
You may cancel at any time from your account. We may suspend or terminate access for breach of these terms or to protect the service. On termination, your right to use Clinch ends; we handle your data as described in the Privacy Policy and Data Deletion page.
We may update these terms as the product and law change. We will post the updated version with a new effective date, and for material changes we will provide reasonable notice. Continued use after changes means you accept them.
Questions about these terms? Reach us via the contact page or at legal@clinch.example.